Welcome to Thrive Health Therapies

We’re so pleased to welcome you to Thrive Health Therapies! Our team is dedicated to providing compassionate, high-quality allied health services to support you and your family.

Before your first appointment, please take a moment to review the important information below. This will help ensure a smooth and positive experience for everyone.

Our Governing Approaches to Care

Cancellation Policy

We understand that life can be unpredictable, and sometimes appointments need to be rescheduled. Our cancellation policy is in place to ensure that we can continue providing the best possible care to all our clients.

When an appointment is booked, that time is reserved just for you. Late cancellations or missed appointments mean that another client, who may be on a waiting list, misses out on the opportunity to receive support.

To help us provide fair and efficient care for everyone, we kindly ask that if you need to cancel a session, you give notice by at least 4 p.m. the day before your booked session. This allows us to offer the time to another client in need. See the full cancellation policy here.

Feedback & Complaints

We value your feedback — both positive and constructive, as it helps us to improve our services and the way we support you. If you have any feedback or complaints you would like to provide, please complete the form found here, or contact us directly at feedback@thrivehealththerapies.com.

You can also contact the NDIS Quality and Safeguards Commission (NDIS Commission) directly by:

Calling 1800 035 544 (free call from landlines) or TTY 133 677

Accessing the National Relay Service and asking for 1800 035 544

Completing a complaint contact form